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Using the Amber app

Learn how to use the Amber app & Troubleshoot any issues

Login

  • I can’t reset my password
  • I’m having trouble logging in

Live prices

  • What are the features in the Amber app?
  • Personalised app prices for Time of Use (ToU) tariff customers
  • Personalised app prices for Anytime tariff customers
  • What do the prices shown in my app include?
  • Why is my Live Price different to the AEMO price?
  • Why is my FiT different to the Live Price?
See all 9 articles

Usage

  • Understanding the Usage Tab in your App
  • How can I view my usage if I want to see historical data (from over 30 days ago)?
  • I can’t see Your Week With Amber in the app. Why?
  • What is Your Week With Amber?
  • Why can’t I see today’s usage?
  • What does the 'Data error' message mean on my on Usage tab?

Settings

  • How do I change, view or update my details?
  • How do I change plan?

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Terms and ConditionsFeesBasic Plan Information DocumentsPrivacy Statement
Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
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© Amber Electric Pty Ltd ABN 98 623 603 805
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product.