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  2. Using the Amber app

Using the Amber app

Learn how to make the most out of the Amber app and troubleshoot any issues

Settings

  • How do I change plan?
  • Can I access multiple accounts on the app?
  • My details are wrong, how can I change them?

Usage

  • How can I view my usage if I want to see historical data (from over 30 days ago)?
  • Understanding the Usage Tab in your App
  • Data error message on Usage page
  • Why can’t I see today’s usage?

Live prices

  • Personalised app prices for Time of Use (ToU) tariff customers
  • Personalised app prices for Anytime tariff customers
  • What do the prices and costs shown in my app include?
  • How can you have over 100% renewables?
  • Why is my Live Price different to the AEMO price?
  • Why is my FiT different to the Live Price?
See all 9 articles

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  • I’m having trouble logging in

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Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
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© Amber Electric Pty Ltd ABN 98 623 603 805
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product.