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Our FAQs

  • Emergencies

    What to do if your power goes out / you have no...

  • Signing up

    How to sign up to Amber and common questions ab...

  • Pricing

    Wholesale pricing and Price Spikes explained

  • Accounts, Billing & Payments

    For existing customers - accounts, bills and pa...

  • Solar and Feed-in Tariffs

    How Solar works with Amber

  • Amber for Batteries

    Our battery optimisation software + wholesale p...

  • Amber for EVs

    Amber's EV tech automatically charges your EV a...

  • Using the Amber app

    Learn how to use the Amber app & Troubleshoot a...

  • About Amber

    Questions about Amber, what we offer, our API a...

Featured Articles

  • What is the onboarding process?

    You signed up! That's amazing. We understand ch...

  • Can I get a smart meter if I'm renting or living in an apartment or unit?

    You sure can. Meters are actually owned by the ...

  • Does Amber offer a gas plan?

      We don't offer a gas plan, only electricity,...

  • Does Amber offer any rebates or concessions?

    To find out if you are eligible for government ...

  • Is my household a good fit for wholesale pricing?

    Even though we believe wholesale pricing is a c...

  • What is the wholesale price made up of?

    Amber is a totally different way to buy electri...

  • What should I do during a price spike?

    Price spikes in the wholesale energy market hap...

  • What payment options do you offer?

    We have a range of payment options available to...

  • How does Amber work for customers with solar?

    Amber treats you like a big solar generator, me...

  • Is my household a good fit for Amber's real-time solar feed-in tariff (FiT)?

    We believe Amber's real-time FiT is the future ...

  • Do you offer a guaranteed minimum solar FiT?

    Victoria is the only state in Australia with an...

  • What is Amber for Batteries?

    Amber for Batteries combines SmartShift™, Amber...

  • Billing platform upgrades - May 2025

    Amber is currently undertaking a major platform...

  • How do I support more renewables with Amber?

    You support renewables with Amber in two big ...

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Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
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© Amber Electric Pty Ltd ABN 98 623 603 805
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product.