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Amber Electric
Accounts, Billing & Payments
Accounts, Billing & Payments
For existing customers - accounts, bills and payments
My Account
I'm moving, can I stay with Amber?
How do I transfer my account name / change account name to another person?
How do I add a secondary account holder?
Why did my account close without my request?
My Bill
Amber Billing Incident - July 2025
What is a negative bill?
5 minute billing
I haven't received my electricity bill / where is my bill?
When will I receive my bill and how will I be charged?
Why is my bill higher than usual?
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Payments
What payment options do you offer?
How do payment plans work at Amber?
How do I refund credits to my bank account?
Are there any penalties for late payments?
How do I find the BPAY number to pay a bill?
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