Accounts, Billing & Payments
For existing customers - accounts, bills and payments
Legacy Meter Replacement Program
My Account
My Bill
- How do I read my bill in the Amber app
- How to read your electricity meter
- Amber Billing Incident - July 2025
- What is a negative bill?
- 5 minute billing
- I haven't received my electricity bill / where is my bill?
Payments
- What payment options do you offer?
- Credit Card / Debit Card Fee Removal (1 Oct, 2026)
- How do payment plans work at Amber?
- How do I refund credits to my bank account?
- Are there any penalties for late payments?
- How do I find the BPAY number to pay a bill?