Accounts, Billing & Payments

Legacy Meter Replacement Program

• Important information about the Legacy Smart Meter Replacement Program
• What is the Legacy Meter Replacement Program?
• Smart meter installation: what to expect
• Defects

My Account

• I'm moving, can I stay with Amber?
• How do I transfer my account name / change account name to another person?
• How do I add a secondary account holder?
• Why did my account close without my request?

My Bill

• How to read your electricity meter
• Amber Billing Incident - July 2025
• What is a negative bill?
• 5 minute billing
• I haven't received my electricity bill / where is my bill?
• When will I receive my bill and how will I be charged?

See all 11 articles

Payments

• What payment options do you offer?
• How do payment plans work at Amber?
• How do I refund credits to my bank account?
• Are there any penalties for late payments?
• How do I find the BPAY number to pay a bill?
• SmoothPay FAQ