How do I refund credits to my bank account?

If your account is in credit, well done! Your balance will automatically be rolled over to the next month and will be used to cover any bills going forward unless you'd like it to be refunded.

We have released a new feature in the Amber app that enables you to request a refund when your account is in credit!

1 - Log into the Amber app

2 - Select the ‘Bills’ tab and then press ‘payment option’ in the top right of your screen.

3 - Press ‘request withdrawal’ and follow the prompts.

To ensure we are refunding into the correct bank account, please check or update your payment details in the Amber app. This will need to be set to the bank account in which you want the funds refunded. We cannot refund back to credit cards.

1. You can add or update your bank account from the Amber Electric mobile app (Settings > View & update payment details > Update payment details > Direct Debit BSB & Account Number). If you do not have the app, you can download it here. Please note that it may take up to 24 hours for updated details to become visible after you submit a change.
2. If you previously had a card as your saved method and would like to continue paying by card, you will need to change the payment method back to your card details once your refund has been received. This only needs to be done the first time you request a refund- we will have your preferred bank account information on file for future refunds

NOTE: If you fall into any of the following situations

- If you have already left Amber and no longer have access to the Amber App

- If you are part of our financial hardship program and want to request a refund

- In-app refund requests are only available once every three months. If you would like to be refunded again in this period

Please send the following information (from the email associated with your account) to info@amber.com.au, and we will process the refund for you. You can find your Account number on your bills and in most email correspondence.

Subject line: Credit refund request

• Amber account number:
• Amount to refund:

How long will it take to reach my account?

This can take 3-5 business days to process and for the payment to land in your bank account

If I pay using a card, will this change my payment method?

If you previously had a card as your saved method and would like to continue paying by card, you will need to:

1. Change the payment method to your bank account in the app
2. Change the payment method back to your card details

This only needs to be done the first time you request a refund- we will have your preferred bank account information on file for future refunds.