If your account is in credit, well done! Your balance will automatically be rolled over to the next month and will be used to cover any bills going forward unless you'd like it to be refunded.
Note that the following only applies if your account is in credit.
If you'd like to refund the amount to your bank account, please complete the following:
- To ensure we are refunding into the correct bank account, please check or update your payment details in the Amber app. This will need to be set to the bank account in which you want the funds refunded. We cannot refund back to cards.
You can add or update your bank account from the Amber Electric mobile app (Settings > View & update payment details > Update payment details > Direct Debit BSB & Account Number). If you do not have the app, you can download it here. Please note that it may take up to 24 hours for updated details to become visible after you submit a change.
If you previously had a card as your saved method and would like to continue paying by card, you will need to change the payment method back to your card details. This only needs to be done the first time you request a refund- we will have your preferred bank account information on file for future refunds.
- Send the following information to info@amber.com.au (from the e-mail associated with your account) and we will process the refund for you.
Subject line: Credit refund request
-
- Amber Account Number (if known):
- Amount to refund:
NOTE:
- If you've already provided your details in the past, feel free to just send us the email in step 2
- If you are having trouble getting into the app or updating your payment information, please contact us at info@amber.com.au (from the e-mail associated with your account) to ask for help.
- Please send us a separate e-mail, don't attach or forward any bill e-mails when sending this. Bill emails are not monitored and your request may be missed.
- The same steps apply if you're enquiring about refunding credits for a closed account.
How long will it take to reach my account?
This can take 3-5 business days to process and for the payment to land in your bank account.
If I pay using a card, will this change my payment method?
If you previously had a card as your saved method and would like to continue paying by card, you will need to:
- Change the payment method to your bank account in the app
- Change the payment method back to your card details
This only needs to be done the first time you request a refund- we will have your preferred bank account information on file for future refunds.
Comments
It'd be great if you could just automatically do this every month for customers who opt in.
A simple funds deposit and withdraw system would be better.
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