I haven't received my electricity bill / where is my bill?

There's a few reasons why you may have not received your bill - in general there's no need to reach out to us as we'll be working hard to sort this out in the background.

The main reasons why you may not have received your bill are:

• You've recently had a smart meter installed
  • If your smart meter was recently installed, you might experience a delay of 5-10 business days before receiving your first invoice. This delay occurs as we synchronise with a regular billing cycle. Therefore, your first invoice might cover a shorter period than a typical calendar month.
• Your meter is having data issues
  • If there is an issue with your meter, you might experience a short delay of around 2 weeks before you receive an invoice. The issue could be missing or incomplete data, or the meter reader has not yet submitted the data to us. Depending on the severity of the issue, this may take longer than two weeks to resolve
  • If this is the case, we'll automatically be looking into this with your network or meter data provider to get your invoice issued as soon as possible!