How to update your inverter details during onboarding

If you realise that you have registered incorrect device details and are not yet enrolled, you can update your device's serial number, check code, or ID via the Amber app.

Note: You can only update the serial number if you entered it manually during registration; serial numbers generated automatically after logging into the monitoring platform for your device do not need to be changed.

Please follow these steps if you need to update your device details:

1. Open Amber app devices tab
2. Head to "View device details"
3. Tap "Update device details"
4. Re-enter correct details in the form
5. We will then continue the onboarding process. No need to reach out to us. :)

If you have multiple devices that are awaiting onboarding, you can select the device you want to update at the top of the screen by clicking on the drop-down.

For how to find the correct device details, please head to the brand specific enrolment FAQ.

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If your device is already automated and you want to update your battery details because you've increased your battery size or had a replacement device installed, please head to this FAQ for next steps:

What do I need to do if I had my battery or inverter replaced?

If the Amber team runs into trouble with any other details which you cannot update in the app, keep an eye out for an email from info@amber.com.au for further information. Our onboarding steps are noted in our what to expect FAQ.