We can now provide solar curtailment for eligible Fronius Inverter set-ups: this means we can reduce your solar production to avoid exporting to the grid whenever the Feed-in Tariff drops below 0c/kWh (increasing your overall average FiT). Read more about solar curtailment here.
Solar curtailment is suitable for any Amber customer who has a compatible solar inverter, regardless of whether you also have a home battery.
Which Fronius systems are compatible?
We are now compatible with sites that have a single Fronius inverter, multiple Fronius inverters, or Fronius inverters with another brand of inverter.
Specifically we can control the following models:
- Galvo, Primo, Symo and Eco SnapINverter series
- Primo and Symo GEN24 series
- Primo and Symo GEN24 Plus series
- Tauro and Tauro Eco
- Verto
Please note, the Symo Hybrid does not have remote control capabilities and is therefore not compatible with SmartShift.
If you have a Fronius consumption meter you will have ‘load-following curtailment’, if you don’t, we'll enable ‘on/off curtailment.’
If you don't have a consumption meter when you register with us but add one later, please contact us at smartshift@amber.com.au so we can update your configuration.
If your system was installed before 2019, you'll need to update your firmware by following this video, contacting your installer or Fronius tech support on +61 3 8340 2910.
How does this work with my battery (if I have one)?
If you have a Tesla Powerwall 2 or 3, SolarEdge, Sungrow or AlphaESS battery not already enrolled in SmartShift, please enrol your battery first, and add your Fronius inverter in the next step.
If you have a BYD HVM or HVS series battery, controllable through a Primo or Symo GEN24 series Fronius Inverter, you can sign up for our Fronius X BYD battery control when you enrol your Fronius Inverter. During the enrolment select the 'Batteries & Solar' option.
If you have a battery of another brand, we can only provide curtailment for now and will let you know if/when we can integrate with other battery brands.
How do I enrol my Fronius inverter?
If you haven't already provided the inverter details during sign-up for your Amber account, follow these steps via the Amber app:
- Download the Amber app.
- Log into the Amber app using the email and password created on registration.
- Head to the Devices tab at the bottom of the screen.
- Select Fronius as your inverter brand.
- Enter your Serial Number and the email you use to log in to Fronius Solar.web.
If you are already enrolled in SmartShift, navigate to the SmartShift settings (at the bottom of the screen on the Devices tab), and select “Add another device” at the bottom of the settings screen.
Where do I find my serial number?
The inverter serial number can be found on the bottom (Snap) or side (GEN24) of your inverter, e.g.: 30103348 (the serial number will always have 8 numerical digits).
What happens after I sign up?
We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep-dive.
After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join the SmartShift™ program. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All this has to happen before we can continue with the inverter enrolment.
Once your site is good to go, our Operations team will request access to the inverter control from Fronius. The team will then be alerted if there are any issues with the enrolment. Please see the below for common issues that may delay the enrolment of your battery.
How long does it take to get my Fronius inverter enrolled?
Once you have completed the Fronius device form, enrolment generally takes 3-5 days.
If there are no issues with the information provided, you will receive an email from Fronius titled "Access request for your Fronius PV system". This email ensures that you are informed of our request to link to your device. Please click the "Change access settings" link to immediately approve our request. As this is an opt-out email, the request will automatically approve if you do not manually approve the request in this time.
If there are issues with the information provided, our Operations team will reach out to provide guidance on next steps.
You'll know that you're successfully enrolled as you'll be able to see your system curtailing when the FiT is negative. You'll also see a curtailment status notification on the main prices screen in the Amber app, and have the ability to turn solar curtailment on and off from within the device tab or SmartShift settings.
Checklist to avoid delays during enrolment
Ensure your inverter is online
If you can see solar production data on Fronius Solar.web, then your inverter is online.
Follow this video to get your inverter online.
Ensure your system is registered with Fronius Solar.web
Fronius systems must be registered with Fronius Solar.web before we can onboard your system. If your system was recently installed, check with your installer to see if they can assist you. Before beginning the enrolment process, please ensure you can log in to https://www.solarweb.com/ and can see live data from your inverter.
Follow this video to register your system with Fronius Solar.web.
Ensure your inverter firmware is up to date
Your Fronius interver firmware must be up to date before we can onboard your system. Normally Fronius can do this remotely when they process your device enrolment, but if your inverter is more than 5 years old they may not be able to do this. We recommend ensuring your firmware is up to date at all times to ensure no adverse solar curtailment or batter commands occur which will work against SmartShift's automation.
Follow this video to update your firmware.
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