Which SolarEdge systems are compatible?

You can join Amber for Batteries using Amber’s SmartShift technology with an LG Chem battery with SolarEdge inverter/s, or a SolarEdge battery with SolarEdge inverter/s, or a standalone SolarEdge inverter.

For our solar curtailment technology, which limits exports to the grid during times of negative FiT, your SolarEdge hardware will determine the type of curtailment we can run at your property.

If your setup includes a SolarEdge consumption meter, we will be able to run load following curtailment. 
If your setup does not include a SolarEdge consumption meter, we will only be able to run 'on/off' curtailment.

The SolarEdge consumption meter (sometimes referred to as an energy meter) measures your household fixed load and reports that back to the battery inverter. This piece of hardware enables load following curtailment. Find out more about consumption meters here.

Please note: For customers with a new, upgraded, or replaced SolarEdge installation who are based in Victoria, pending compliance processes with the Victorian Emergency Backstop program may delay your enrolment to SmartShift. Read more about this program here. 

How do I sign up to Amber for Batteries?

If you haven't already provided the battery details during sign-up for your Amber account, follow these steps via the Amber app:

1. Download the Amber app.
2. Log into the Amber app using the email and password created on registration.
3. Head to the Devices tab at the bottom of the screen.
4. Select SolarEdge or LG Chem + SolarEdge inverter as your battery brand.
5. Fill in your battery details in the form.

What happens after I sign up?

We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep-dive.

After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join SmartShift. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All this has to happen before we can continue with the battery enrolment.

Once your site is good to go, we will request access to the battery control from SolarEdge. The SolarEdge team then processes enrolments from their end which usually takes 5-10 business days. They will let the Amber Operations team know if there are any issues with the enrolment. Please see the below for common issues that may delay the enrolment of your battery.

Checklist to avoid delays during enrolment

Did you use the correct battery details during sign-up?

SolarEdge and Amber are currently testing moving from a manual onboarding process to an automated process in order to improve onboarding time for customers. You may be asked for either your SolarEdge inverter serial number or your Monitoring Site ID as your device identifier as part of this testing.

If you were asked for your SolarEdge Inverter Serial Number

• Please ensure you're using SolarEdge inverter serial number.
• It should look like this example: 731E033B-C7 which means, an (8 digits - 2 digits) form.
• It can be found on the top box of the inverter.
• Be sure to read the serial number carefully and look out for common mistakes like using an "O" instead of a "0" or a "3" instead of an "E"

If you were asked for your SolarEdge Monitoring Site ID

• Please ensure you're using SolarEdge Monitoring Site ID
• It should look like this example: 1234567 which means, a 7 digits form.
• It can be found in the mySolarEdge App. Access 'Site Details' through the sidebar. The Monitoring Site ID will be labeled 'ID'. See the screenshots below
• Be sure to read the Monitoring Site ID clearly and carefully before submitting. The ID should be 7 digits, with no spaces or dashes

Did you unenroll from your previous battery optimisation program?

Remember how we ask you during sign-up if you’re already enrolled with another VPP? Well, if you end up still being with your previous provider when we try to enrol your battery, SolarEdge may not be able to enroll you to the SmartShift program. Please ensure you've reached out to your previous provider to make sure your system has been unenrolled. Find more info here:

What to do if you're in a virtual power plant (VPP) before you join Amber (+ clues to tell if you're part of a VPP if you're unsure)

 

Do you have any external control devices or manual overrides in place?

If you have external monitoring devices (like a Reposit box), these can interfere with SmartShift battery control. To prevent conflicts, SolarEdge requires the Modbus TCP port to be disabled before enrolling your site. This port allows external devices to control the inverter, which can clash with SmartShift, which sends commands directly via the device API and doesn’t rely on external hardware.

Modbus is disabled during enrolment to SmartShift by SolarEdge, you can turn it back on once onboarding is complete, but depending on your set up you may experience some interference with our automations.

Is your monitoring site set up?

The SolarEdge monitoring site is a web-based platform that allows system owners and installers to view and manage the performance of their SolarEdge solar and battery systems. Once your site is online and connected, the SolarEdge monitoring portal shows real-time and historical data on energy production, consumption, battery charge levels, and any system alerts. This portal also allows Amber’s team to request battery control access during enrolment and verify that everything is configured correctly for SmartShift. You can access your SolarEdge monitoring site at monitoring.solaredge.com once your system is connected and registered by your installer.

Is your import/export meter, or consumption meter, switched on?

Generally, your install will fit your system with a consumption meter, or import/export meter, that monitors both your household usage and solar production values throughout the day. For load following curtailment to be activated, please ensure that this is switched on. A way to check if this is switched on is by checking the SolarEdge app for household usage data showing up. If you have a meter fitted but it's now showing up this data in your app, please reach out to your installer to have this switched on.

If you don't have this meter, your curtailment will be set up as on/off curtailment instead. If you get it enrolled after you are enrolled to SmartShift, just let us know and we'll reset the curtailment type. 

What if I have multiple SolarEdge batteries or inverters?

Your SolarEdge batteries and inverters will all be combined under one site ID. Please submit the inverter details of your lead inverter and ensure that the inverters are strung together in a leader/ follower configuration. Please reach out to your installer to ensure the inverters are commissioned in the right configuration. This video may be of help here.