Which Redback systems are compatible?

You can join Amber for Batteries using Amber’s SmartShift technology with the following models:

• Hybrid Battery System (SH5000 Gen 2 & 3)
• Hybrid Battery 3-Phase Smart Hybrid 3-Phase (ST10000)
• SB-series
• SI-series

Please note, Redback inverters with software version 1.x are not compatible with SmartShift.

How do I sign up to Amber for Batteries?

If you haven't already provided the battery details during sign-up for your Amber account, follow these steps via the Amber app:

1. Download the Amber app.
2. Log into the Amber app using the email and password created on registration.
3. Head to the Devices tab at the bottom of the screen.
4. Select Redback as your brand.
5. Enter your Redback inverter serial number.

What happens after I sign up?

We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep dive.

After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join SmartShift. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All of this needs to happen before we can continue with your Redback enrolment.

Once your site is good to go, we will request control access for your Redback inverter, directly with Redback. The Redback team then processes enrolments from their side, which can take 5 business days. They will let us know if there are any issues with your enrolment. 

Checklist to avoid delays during enrolment

Did you use the correct battery details during sign-up?

• We require the serial number in order to gain access to control your Redback system.
• You can usually locate these details on the right side of the battery, as this is the integrated inverter module. 

Did you unenroll from your previous battery optimisation program?

What to do if you're in a virtual power plant (VPP) before you join Amber (+ clues to tell if you're part of a VPP if you're unsure)

Remember how we ask you during sign-up if you’re already enrolled with another VPP? Well, if you end up still being with your previous provider when we try to enrol your battery, Redback will let our Operations team know and we will send you an email requesting for you to get in touch with the previous provider.

Please let the team know once you've been unenrolled from your previous provider and they can re-attempt the enrolment for you.