Which Neovolt systems are compatible?

You can join Amber for Batteries using Amber’s SmartShift™ technology with any Neovolt battery. To complete onboarding with SmartShift™ you will need your serial number and check code. These details can be located on the sticker on the side of the battery system.

Solar curtailment: We can only limit solar exports during times of negative FiT for Neovolt systems that are DC-coupled. Solar curtailment is not available for AC-coupled systems. Read more about this in our Best Fit Guide.

How do I enrol my Neovolt inverter?

If you haven't already provided the inverter details during sign-up for your Amber account, follow these steps via the Amber app:

1. Download the Amber app.
2. Log into the Amber app using the email and password created on registration.
3. Head to the Devices tab at the bottom of the screen.
4. Select Neovolt as your inverter brand.
5. Enter your Serial Number and Check Code, as found on the label on the side of your inverter. 

If you are already enrolled in SmartShift, navigate to the SmartShift settings (at the bottom of the screen on the Devices tab), and select “Add another device” at the bottom of the settings screen.

Where do I find my serial number and check code?

The inverter serial number and check code can be found on a label on the side of your inverter. The serial number should begin with either 200 or 250 and will be 16 characters long. The check code will be a mix of numbers and letters, and should be 6 characters long. 

What happens after I sign up?

We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep-dive.

After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join the SmartShift™ program. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All this has to happen before we can continue with the inverter enrolment.

Once your site is good to go, our Operations team will request access to the inverter control from Fronius. The team will then be alerted if there are any issues with the enrolment. Please see the below for common issues that may delay the enrolment of your battery.

Checklist to avoid delays during enrolment

Ensure you've configured the timezone correctly

Please ensure that the timezone is configured to the correct time on your Neovolt console.

1. Log in to https://monitor.byte-watt.com/login 
2. Open Basic Settings > User information Settings > Time Zone

3. Ensure the timezone is correct and set to your nearest capital city (e.g. "(UTC+10:00) Canberra, Melbourne, Sydney". Please do not use the options in the "Australian Eastern Standard Time" format).

Should you have any trouble with this, please reach out to your installer to configure the timezone on your device.

Remove any time-based control settings

If you have time-based control settings enabled in your Neovolt app, these will override any SmartShift™ controls so we won't be able to optimise your system effectively.

This is because these settings mean that the battery is directed to charge/ discharge at specific times of the day.

Please ensure you remove any time-based controls in your Neovolt cloud settings.

1. Log in to https://monitor.byte-watt.com/login 
2. Open Basic Settings > System Setup
3. Ensure the Charge/ Discharge periods are unchecked (see example below)

Please reach out to your installer to give you a hand should you have any trouble with this.

Ensure you've used the correct details during sign-up

We require the serial number and check code in order to gain access to control your Neovolt system.

Please ensure the details you've submitted to us, match the details printed on the label on the side of your Neovolt system. 

Ensure you've unenrolled from your previous battery optimisation program

What to do if you're in a virtual power plant (VPP) before you join Amber (+ clues to tell if you're part of a VPP if you're unsure)

Remember how we ask you during sign-up if you’re already enrolled with another VPP? Well, if you end up still being with your previous provider when we try to enrol your battery, Neovolt will let our Operations team know and we will send you an email requesting for you to get in touch with the previous provider.

Please let the team know once you've been unenrolled from your previous provider and they can re-attempt the enrolment for you.

What if I have multiple Neovolt batteries?

We will need to onboard your batteries separately. Please follow these steps to enrol the additional device(s) once the first system is onboarded.

1. Open the Amber app.
2. Tap 'Devices', scroll to the bottom of the screen, then tap 'SmartShift™ Settings'.
3. Tap 'Add another device', then provide device details in the form.