Which Neovolt systems are compatible?
You can join Amber for Batteries using Amber’s SmartShift technology with any Neovolt battery. To complete onboarding with SmartShift you will need your serial number and check code. These details can be located on the sticker on the side of the battery system.
Solar curtailment: We can only limit solar exports during times of negative FiT for Neovolt systems that are DC-coupled. Solar curtailment is not available for AC-coupled systems. Read more about this in our Best Fit Guide.
How do I enrol my Neovolt inverter?
If you haven't already provided the inverter details during sign-up for your Amber account, follow these steps via the Amber app:
- Download the Amber app.
- Log into the Amber app using the email and password created on registration.
- Head to the Devices tab at the bottom of the screen.
- Select Neovolt as your inverter brand.
- Enter your Serial Number and Check Code, as found on the label on the side of your inverter.
If you are already enrolled in SmartShift, navigate to the SmartShift settings (at the bottom of the screen on the Devices tab), and select “Add another device” at the bottom of the settings screen.
Where do I find my serial number and check code?
The inverter serial number and check code can be found on a label on the side of your inverter. You may also need to remove the upper right side panel to see the check code, as it may be behind the panel. This panel should not be difficult to remove, but please check with your installer if you have any concerns.
The serial number should begin with either 200 or 250 and will be 16 characters long.
The check code will be a mix of numbers and letters, and should be 6 characters long.
What happens after I sign up?
We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep-dive.
After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join the SmartShift program. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All this has to happen before we can continue with the inverter enrolment.
Once your site is good to go, our Operations team will request access to the inverter control from Fronius. The team will then be alerted if there are any issues with the enrolment. Please see the below for common issues that may delay the enrolment of your battery.
Checklist to avoid delays during enrolment
Ensure you've configured the timezone correctly
Please ensure that the timezone is configured to the correct time on your Neovolt console.
- Log in to https://monitor.byte-watt.com/login
- Open Basic Settings > User information Settings > Time Zone
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Ensure the timezone is correct and set to your nearest capital city (e.g. "(UTC+10:00) Canberra, Melbourne, Sydney". Please do not use the options in the "Australian Eastern Standard Time" format).
Should you have any trouble with this, please reach out to your installer to configure the timezone on your device.
Remove any time-based control settings
If you have time-based control settings enabled in your Neovolt app, these will override any SmartShift controls so we won't be able to optimise your system effectively.
This is because these settings mean that the battery is directed to charge/ discharge at specific times of the day.
Please ensure you remove any time-based controls in your Neovolt cloud settings.
- Log in to https://monitor.byte-watt.com/login
- Open Basic Settings > System Setup
- Ensure the Charge/ Discharge periods are unchecked (see example below)
Please reach out to your installer to give you a hand should you have any trouble with this.
Ensure you've used the correct details during sign-up
We require the serial number and check code in order to gain access to control your Neovolt system.
Please ensure the details you've submitted to us, match the details printed on the label on the side of your Neovolt system.
Ensure you've unenrolled from your previous battery optimisation program
Remember how we ask you during sign-up if you’re already enrolled with another VPP? Well, if you end up still being with your previous provider when we try to enrol your battery, Neovolt will let our Operations team know and we will send you an email requesting for you to get in touch with the previous provider.
Please let the team know once you've been unenrolled from your previous provider and they can re-attempt the enrolment for you.
What if I have multiple Neovolt batteries?
We will need to onboard your batteries separately. Please follow these steps to enrol the additional device(s) once the first system is onboarded.
- Open the Amber app.
- Tap 'Devices', scroll to the bottom of the screen, then tap 'SmartShift Settings'.
- Tap 'Add another device', then provide device details in the form.
Comments
Hi Amber, can you please explain curtailment options where a single NeoVolt inverter has ~9kW of panels connected but is also AC coupled to a Fronius Primo? (This is with two NeoVolt batteries also)
Hi Nate - as we can directly enrol both your Neovolt and Fronius Primo inverters, we can run solar curtailment commands via both inverters.
AC coupling in this instance is ok, however it may mean that your site has a mix of both load following curtailment and on/off curtailment.
So in your case we would need to enrol the Neovolt system for battery + solar automation AND the Fronius inverter for solar automation.
More details about Fronius compatibility and enrolling your inverter are available here: https://help.amber.com.au/hc/en-us/articles/28449271522445-Enrolling-your-Fronius-system-with-Amber
More details about both curtailment types is available here:
https://help.amber.com.au/hc/en-us/articles/24078945033101-Solar-Curtailment
Might want to update your docs - the diagram indicates looking for the check code on the battery (lower block) when it should be on the inverter (upper block).
Also on my inverter I had to remove the upper right side panel to see the check code, which was behind the panel. The panel is meant to be removed by owners, its not screwed on, just pulls off.
I can submit pictures if you like.
Hi Lindsay! Thanks so much for the info and the corrections - I've updated the info and diagram to reflect this 😊
Hi Team, I've an existing 6.6kW solar array with a 5kW Sungrow single phase inverter and I've been offered and I've accepted an add-on Neovolt battery system consisting a 5kW SPB5k Neovolt inverter and 5 x 10kWh Neovolt batteries. Should I be getting the installers to remove the Sungrow inverter completely from the set up? Are there any issues that I (and the installers) should be aware of ahead of installation with regard to connectivity to Amber? I realize that's a lot of battery storage for a 5kW inverter, but figure it would be best to not fully cycle the batteries every day anyway.
Hi John - good question, if your Sungrow inverter is also compatible with SmartShift, we'd recommend also enrolling that inverter alongside your Neovolt inverter.
That way, we'd most likely be able to stream data from both devices whilst also sending control commands to both inverters.
Check our Sungrow compatibility here: https://help.amber.com.au/hc/en-us/articles/14943579595405-Enrolling-your-Sungrow-system-with-Amber
Thanks for that, my Sungrow inverter only supports solar curtailment (it's an SG5K), so that's no use in a battery/Amber situation. I think a better solution would be to remove the Sungrow altogether and hopefully replace it with 2 x AC coupled 5kW Neovolt inverters SPB5k each with 2 x 10kWh batteries attached. I'm trying to check this is a viable option with Amber, so your "Which batteries are compatible with SmartShift" page says "Neovolt Batteries" are compatible and your "Enrolling your Neovolt system with Amber" says "Solar curtailment is not available for AC-coupled systems". Could both new inverters work properly with SmartShift, providing combined 10kW feed in potential (but just with the AC curtailment issue)?
Im also looking to get Neovolt 50kw with 2 x 5kw hybrid inverters (Neovolt Hybrid 5kW inverter SPH5k * nv-inv-5k-1p-hy * 2)
Existing setup is Alpha with integrated inverter, this will be totally removed. Will have to connect solar to these 2 Neovolt hybrids.
In this setup I'm thinking I definitely need DC coupled for curtail to work? Appreciate if you guys can confirm.
thx
I am planning to install a Neovolt battery system at my premises, which uses three-phase electricity. My installer has recommended using 3 x 5 kW Neovolt inverters along with a 50 kWh Neovolt battery stack. I would like to confirm whether this setup will be fully compatible with Amber SmartShift, and what specific considerations I should be aware of to ensure seamless integration.
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