You can enrol either a Sungrow battery with a single Sungrow hybrid inverter, or a Sungrow solar inverter, with Amber for battery automation and/or curtailment.

Which Sungrow systems are compatible?

Sungrow Battery with a single hybrid inverter

Amber is compatible with Sungrow batteriers with a hybrid inverter with inverter model numbers that start with SH and end in S or T (Single or Three phase).

Note: Amber cannot control batteries connected to the SH5K or other early models of Sungrow hybrid inverters.

Depending on your set up we can either provide load-following curtailment, or on/off curtailment.

Sungrow Solar Inverters 

Amber is compatible with hybrid inverters with inverter model numbers that start with SH and end in S or T (Single or Three phase).

• SH5.0RS
• SH6.0RS
• SH8.0RS
• SH10RS / SH10-RS
• SH5.0RT
• SH10RT / SH10-RT
• SH10RT-V112
• SH15T
• SH20T
• SH25T

Additionally, Amber is compatible with the following solar inverters for solar curtailment only:

• SG2.0RS-S
• SG3.0RS
• SG5.0RS
• SG5.0RS-ADA
• SG8.0RS
• SG10RS
• SG5.0RT
• SG7.0RT
• SG8.0RT
• SG10RT
• SG15RT
• SG20RT

For Sungrow systems with multiple inverters

We can't currently automate sites with two or more Sungrow hybrid inverters. We can automate sites with both one hybrid (SH model number) and one grid-tied (SG model number) on the same phase, but these setups will have on/off curtailment only.

How do I sign up to Amber for Batteries?

If you haven't already provided the battery details during sign-up for your Amber account, follow these steps via the Amber app:

1. Download the Amber app.
2. Log into the Amber app using the email and password created on registration.
3. Head to the Devices tab at the bottom of the screen.
4. Select Sungrow as your battery brand.
5. Enter your Model Number, Serial Number and Battery Capacity (Wh).

Where to find your inverter model and serial number?

The inverter serial number can be found on the sticker located on the right side of your inverter. The inverter model appears on your quote, invoice and the inverter sticker (e.g. SH5.0RS, SH10RT).

​Serial number: A20 XXX XXXX (the letter A followed by ten numbers).

How to convert Kilowatt-hours (kWh) to Watt-hours (Wh)?

For enrolment, our system needs to know the Wh capacity of your battery. In order to convert your battery capacity from kWh to Wh, you need to multiply the number of kWh by 1000.

For example: If your battery capacity is 12.8kWh

12.8 (kWh) x 1000 = 12800 (Wh)

What happens after I sign up?

We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep-dive.

After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join the SmartShift™ program. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All this has to happen before we can continue with the battery enrolment.

Once your site is good to go, our Operations team will request access to the battery control from Sungrow. The team will then be alerted if there are any issues with the enrolment. Please see the below for common issues that may delay the enrolment of your battery.

Checklist to avoid delays during enrolment

Add your NMI to the Sungrow Portal (web or mobile app)

In order to ensure your battery and inverter are ready for Amber for Batteries, your National Meter Identifier ID (NMI) needs to be added to the Sungrow Portal to identify your electricity network connection point. 

To add your NMI to the Sungrow Portal (web):

1. Log into your Sungrow Power Portal (iSolar Cloud), we have linked the webpage here.  
2. Select the Home button on the left-hand side of the screen.
3. Select Plant Configuration and then Plant.
4. Add your 10-digit NMI to the section highlighted in the screenshot below. 

Or to add your NMI to the Sungrow Portal via the mobile app:

1. Open the Sungrow app, then click on the site
2. Select "Dashboard"
3. Click "Menu Selector" at the top of the page (right-hand side)
4. Select "Plant Configuration"
5. Scroll down to NMI, insert the first 10 digits (the 11th will fill in itself)
6. Hit "Save and Exit"

Where do I find my NMI? 

You'll find your National Meter ID (NMI) on a previous electricity bill - usually on either the second or third page. If you're able to dig one out and find the number please send us an email at info@amber.com.au and we can send it to you.  

Ensure your Property Address is correct in the Sungrow portal

1. Log into your Sungrow Power Portal (iSolar Cloud), we have linked the webpage here.   
2. Select the Home button on the left-hand side of the screen.
3. Select Plant Configuration and then Plant.
4. Update the address

Ensure your firmware is up to date in the Sungrow portal

Sungrow has created a firmware update FAQ to follow, should you wish to perform this yourself via the iSolar app, which I have attached here.  Sungrow has also made a handy video to help you upgrade this here. Please note that all pieces of your set-up will need to be updated individually. 

If you need help with the update, your installer will be able to assist you with this.

We recommend picking a time of the day when prices are at their least volatile, such as the middle of the day. That way, there will be less risk of there being adverse impacts on SmartShift commands currently scheduled.