Which Sungrow systems are compatible?   

• Sungrow setups with a single hybrid inverter (model numbers starting with SH, e.g. SH5.0RS) are compatible with both SmartShift battery automation and solar curtailment. 
• Setups using only grid-tied inverters (model numbers starting with SG, e.g. SG5.0RS) support solar curtailment only. 
• Setups with two or more hybrid inverters (SH models) are not compatible with battery automation or solar curtailment. 
• Setups with a Sungrow inverter and either a Logger1000 or iHomeManager device are not currently compatible with either feature. 
• Setups with the Sungrow K-D series of inverters are with battery automation or solar curtailment as these models cannot be remotely controlled.

*Setups with 1 grid-tied inverter are currently only eligible for on/off curtailment, regardless of whether a Sungrow energy meter is also installed. 

Sungrow Inverter Models

SmartShift is compatible with the following hybrid inverter models:

SmartShift is compatible with the grid-tied solar inverter models:

How do I sign up to Amber for Batteries?

If you haven't already provided the battery details during sign-up for your Amber account, follow these steps via the Amber app:

1. Download the Amber app.
2. Log into the Amber app using the email and password created on registration.
3. Head to the Devices tab at the bottom of the screen.
4. Select Sungrow as your battery brand.
5. Enter your Model Number, Serial Number and Battery Capacity (kWh).

Where to find your inverter model and serial number?

The inverter serial number can be found on the sticker located on the right side of your inverter. The inverter model appears on your quote, invoice and the inverter sticker (e.g. SH5.0RS, SH10RT).

​Serial number: A20 XXX XXXX (the letter A followed by ten numbers).

What happens after I sign up?

We've published this guide on the Amber for Batteries Enrolment Process if you want to take a deep-dive.

After you've signed up to Amber and submitted your battery details via the website or app, we will check that your site is all set up to join SmartShift. This includes making sure that you've officially transferred to Amber as your electricity retailer, that you've got a smart meter installed and that your meter is configured to record solar exports. All this has to happen before we can continue with the battery enrolment.

Once your site is good to go, our Operations team will request access to the battery control from Sungrow. The team will then be alerted if there are any issues with the enrolment. Please see the below for common issues that may delay the enrolment of your battery.

Checklist to avoid delays during enrolment

Add your NMI to the Sungrow Portal (web or mobile app)

Your National Meter Identifier ID (NMI) needs to be added to the Sungrow Portal to identify your electricity network connection point. Otherwise your onboarding will be blocked.

If you have multiple inverters, please ensure they are set up under one plant login as you won't be able to add your NMI to the second plant and onboarding will fail as a result.

To add your NMI to the Sungrow Portal (web):

1. Log into your Sungrow Power Portal (iSolar Cloud), we have linked the webpage here.
2. Select the Home button on the left-hand side of the screen.
3. Select Plant Configuration and then Plant.
4. Add your 10-digit NMI to the section highlighted in the screenshot below. 

Or to add your NMI to the Sungrow Portal via the mobile app:

1. Open the Sungrow app, then tap on the site
2. Select "Dashboard"
3. Click "Menu Selector" at the top of the page (right-hand side)
4. Select "Plant Configuration"
5. Scroll down to NMI, insert the first 10 digits (the 11th will fill in itself)
6. Hit "Save and Exit"

Where do I find my NMI? 

You'll find your National Meter ID (NMI) on a previous electricity bill - usually on either the second or third page. If you're able to dig one out and find the number please send us an email at info@amber.com.au and we can send it to you.  

Ensure your Property Address is correct in the Sungrow portal

1. Log into your Sungrow Power Portal (iSolar Cloud), we have linked the webpage here.   
2. Select the Home button on the left-hand side of the screen.
3. Select Plant Configuration and then Plant.
4. Update the address in the 'Detailed Address' field and ensure you select the formatted address from the list.
5. To confirm the update is successful, you should now see GPS coordinates listed at the top of this screen (near the option where you can upload a photo for your Plant).

Check you entered the correct serial inverter model and serial number

To check or update the details you entered, visit this FAQ.

Ensure your 'Grid-connection Type' is set to 'Self-Consumption' in the Sungrow portal

1. Log into your Sungrow Power Portal (iSolar Cloud), we have linked the webpage here.   
2. Select the Home button on the left-hand side of the screen.
3. Select Plant Configuration and then Plant.
4. Ensure that the option selected under 'Grid-connection Type' is 'Self-Consumption' (pictured below):

The other options for 'Grid-connection Type' are 100% Feed-in, Zero Export, and Off-grid - however these operating modes will prevent SmartShift from operating as expected. Please ensure only 'Self-Consumption' is selected.  

Ensure your firmware is up to date in the Sungrow portal

Sungrow has created a firmware update FAQ to follow, should you wish to perform this yourself via the iSolar app, which are attached here. Sungrow has also made a handy video to help you upgrade this here. Please note that all pieces of your set-up will need to be updated individually. We recommend ensuring that the firmware is up to date at all times to avoid any adverse solar curtailment or battery control actions from occurring, to maximise SmarShift's ability to control your system.

If you need help with the update, your installer will be able to assist you with this.

We recommend picking a time of the day when prices are at their least volatile, such as the middle of the day. That way, there will be less risk of there being adverse impacts on SmartShift commands currently scheduled.