What do I need to do if I had my battery or inverter replaced?

If you're currently enrolled on the Amber for Batteries SmartShift automation and had a part of your system replaced, we will often need to re-enrol you again to gain access to control the system. While you're waiting for the replacement, we recommend disabling the SmartShift automation via the Amber app.

Which brands need to be re-enrolled?

If you have an inverter from one of the brands below, you will be required to complete the re-enrolment process from within the Amber app:

• AlphaESS
• Neovolt
• Redback
• SolarEdge 
  SolarEdge enrolments will sometimes update automatically after a replacement and won't require re-enrolment. To see if this applies to you, please check the 'Devices' tab of the Amber app after your replacement has been finalised, to see if data is still flowing through to our systems. 

Once you've had your replacement completed, please check if the battery data is still flowing through in the Amber app devices tab. If it is and you can control the system, there is no need for re-onboarding.

What do I do if SmartShift isn't receiving data anymore?

If you find the data is not coming through to the Amber app anymore, please complete the following steps so we can connect to your new device, and remove the old device from your profile so it doesn't interfere with the new device automation. 

1. Open the Amber app
2. Tap 'Settings', then look for the 'Devices' section
3. Tap 'Battery with Solar Curtailment' or 'Battery' or 'Solar Curtailment'
4. Scroll to the bottom of the screen, tap 'Had your inverter replaced?', then provide new details in the form

Once you've submitted the details we will commence the re-onboarding of your system. Depending on the onboarding process for your system, it may take 5-10 business days to have your system automated by SmartShift again.

What if my system hasn't finished onboarding yet?

If your device is still in the Amber onboarding process and you want to update your battery details because you've noticed you've submitted the wrong serial number, please follow this process for next steps: 

How to update your inverter details during onboarding