What do I need to do if I had my battery or inverter replaced?

If you're currently enrolled on the Amber for Batteries SmartShift™ automation and had a part of your system replaced, we will most likely need to re-enroll you again to gain access to control the system.

While you're waiting for the replacement, we'd recommend disabling the SmartShift™ automation via the Amber app.

Once you've had your replacement completed, please check if the battery data is still flowing through in the Amber app devices tab. If it is and you can control the system, there is no need for re-onboarding.

If you find the data is not coming through to the Amber app anymore, please reach out to info@amber.com.au to inform us once the replacement has taken place. We can then remove the old enrolment from your profile so it doesn't interfere with the new device automation.

Please follow through the steps below once you've let us know that your system was replaced:

1. Open the Amber app.
2. Tap 'Devices' and navigate to the 'Plan' section
3. Scroll to the bottom of the screen, then tap 'SmartShift™ Settings'.
4. Tap 'Add another device', then provide new details in the form.

Once you've submitted the details we will commence the re-onboarding of your system. Depending on the onboarding process for your system, it may take 5-10 business days to have your system automated by SmartShift™ again.

If you have a Tesla Powerwall or AlphaESS system and you've had a replacement or upgrade to include an additional system, this may be updated by the manufacturer directly with Amber and you may not need to follow the above steps. To check, ensure the Devices tab in the Amber app is showing data, including the correct system capacity.