If you're currently enrolled on the Amber for Batteries SmartShift automation and had a part of your system replaced, we will often need to re-enroll you again to gain access to control the system. While you're waiting for the replacement, we recommend disabling the SmartShift automation via the Amber app.
Once you've had your replacement completed, please check if the battery data is still flowing through in the Amber app devices tab. If it is and you can control the system, there is no need for re-onboarding.
If you find the data is not coming through to the Amber app anymore, please complete the following steps so we can connect to your new device, and remove the old device from your profile so it doesn't interfere with the new device automation.
- Open the Amber app
- Tap 'Devices' and navigate to the 'Plan' section
- Scroll to the bottom of the screen, then tap 'SmartShift Settings'.
- Tap 'Had your battery or inverter replaced?', then provide new details in the form.
Once you've submitted the details we will commence the re-onboarding of your system. Depending on the onboarding process for your system, it may take 5-10 business days to have your system automated by SmartShift again.
If you have a Tesla Powerwall or AlphaESS system and you've had a replacement or upgrade to include an additional system, this may be updated by the manufacturer directly with Amber and you may not need to follow the above steps. To check, ensure the Devices tab in the Amber app is showing data, including the correct system capacity.
If your device is still in the Amber onboarding process and you want to update your battery details because you've noticed you've submitted the wrong serial number, please follow this process for next steps: How to update your inverter details during onboarding
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