Amber for Batteries Enrolment: Issues that can lead to delays

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Amber for Batteries enrolment can occasionally fail for a number of reasons that differ by battery brand.

For more advice on how to sign up and avoid common issues leading to delays for each of the compatible battery brands head here:

Common reasons for delays in enrolment into Amber for Batteries include:

Tesla:

  • The Tesla team processes enrolments to the Amber for Batteries program once per week (usually at the start of the week). Should you sign up during the week after they’ve already processed the enrolment, you may need to wait until the next week's enrolment cohort.
  • Remember how we ask you during sign-up if you’re already enrolled with another VPP? Well, if you end up still being with your previous provider when we try to enrol your battery, Tesla will let our Operations team know and we will send you an email requesting for you to get in touch with the previous provider. Tesla will re-attempt the enrolment to Amber for Batteries every week so when your previous VPP has unenrolled you, Tesla will automatically enrol you to Amber for Batteries from their end and we can then continue the onboarding journey. However, this is somewhat dependent on when you request that your previous retailer unenrols you from their VPP and when they complete this request.
  • Tesla will also let our Operations team know if the Gateway battery serial number you provided during sign-up does not match any of their records. We will then reach out to you to get you to double-check on this and correct the details before passing this info back to Tesla. Again, they will re-attempt the enrolment during their weekly enrolment period.
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SolarEdge:

  • Incorrect serial number: The operations team will let you know if the inverter serial number you provided during sign-up does not match any of SE records. You will most likely be asked to send through an image of your battery inverter label to confirm the correct serial number before the Operations team passes this info back to SolarEdge .
  • There is an issue with the configuration of your site. For example, if you have multiple inverters on site that are not strung together in a hierarchy. You or your installer will need to reconfigure the inverter to be in a leader/follower set-up so that we can control the site as we can only directly control the leader inverter.
  • The inverter's Modbus TCP port is enabled. This is generally used for monitoring and controlling a SolarEdge inverter either by yourself or through an external control device (e.g. Reposit box). If this port is enabled, SolarEdge will not enrol you to the Amber for Batteries program because the assume that there is already a device/ setting that is controlling the system which would conflict with Amber's automation.
    • We will reach out to you to confirm whether you’re happy for the Modbus port to be disabled and pass this info back to SE. Once confirmed, they will process this internally and enrol you to SS 
  • Your system is offline: You may need to troubleshoot this with your installer or SolarEdge directly.
  • You don’t have an energy meter (also referred to as consumption meter) that monitors the solar and household consumption. This is required for solar curtailment and SolarEdge we will not be able to automate your site without this meter.

AlphaESS:

    • Incorrect serial number: The Amber Operations team will let you know if the inverter serial number and check code you provided during sign-up fails enrolment. You will most likely be asked to send through an image of your battery inverter label to confirm the correct serial number and check code before the Operations team can re-attempt enrolment.
    • Remember how we ask you during sign-up if you’re already enrolled with another VPP (what is a VPP read here)? Well, if you’re somehow still enrolled your previous VPP, the enrolment to SS will fail and the Operation team is alerted of which provider is currently holding control. The team will be sending you an email requesting for you to get in touch with the previous VPP provider for unenrolment. Once you have received the unenrolment confirmation from your previous provider, please give it 2-3 days and reach out to us confirming the unenrolment so the team can try to enrol you to Amber for Batteries again.

Sungrow

      • Incorrect serial number: The Amber Operations team will let you know if the battery details (Inverter serial number, inverter model, battery capacity) you provided during sign-up fail enrolment. You will most likely be asked to send through an image of your battery inverter label to confirm the correct serial number and check code before the Operations team can re-attempt enrolment.
      • Missing NMI in Sungrow portal: We won’t be able to enrol you to Amber for Batteries if your Sungrow iSolar cloud portal does not have your site NMI specified. Please double-check this and see how to add the NMI here. Once you’ve done so, please confirm this with the Operations team so they can re-attempt the enrolment for you and let you know if there are still any issues.
      • Incorrect address in Sungrow portal: Please also ensure that the property address in the Sungrow Portal matches your actual address. If it doesn’t we may not be receiving any of the battery data. You can check on the steps to add the property address here. Once you’ve done so, please confirm this with the Amber Operations team so they can re-attempt the enrolment for you and let you know if there are still any issues.
      • Your site set-up may not be compatible with Amber for Batteries. Sometimes the enrolment with Sungrow can fail if you have more than one hybrid inverter on site. Unfortunately, Amber for Batteries is not yet compatible with sites that have multiple hybrid inverters on one phase as we can only ever control one hybrid inverter per phase. The Amber Operations team will let you know via email if this is the case.
      • Your system is offline: You may need to troubleshoot this with your installer or Sungrow directly. We will only be able to optimise your system when it is online. Once your system is back online, please confirm this with the Operations team so they can re-attempt the enrolment for you and let you know if there are still any issues.
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