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Troubleshooting & System Maintenance

Fixing technical issues, managing hardware changes, and handling outages/extreme weather.

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  • Device troubleshooting: Where to Begin and is SmartShift Causing the Issue?
  • What happens to your solar or battery systems during extreme weather conditions
  • How to check battery settings that may affect automatic control
  • Log an issue - A new way to contact us
  • What do I need to do if I had my battery or inverter replaced?
  • How does the Amber battery/electric vehicle automation affect my supply during a power outage?
  • Troubleshooting SmartShift Communication Issues

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Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
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© Amber Electric Pty Ltd ABN 98 623 603 805
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product.