The following brands are currently in open beta: 1KOMMA5°, Anker, Enphase, FoxESS, GivEnergy
We are constantly working with a number of solar battery manufacturers to integrate our SmartShift technology with an increasing number of brands. Before an integration generally available, it must go through internal testing, an invite-only beta phase and then open beta phase.
What can I expect from SmartShift during open beta?
When registering your system for SmartShift, you may see a message that says, "⚠️ Your device's brand support is currently in beta", which tells you the integration for your device's brand is currently under active development. During this phase, we consider the brand as compatible - so you'll be able to access all of the features in the Devices tab of the Amber app. That said, we are still working on smoothing out the functionality of some features.
We rigorously test before progressing to open beta, but real-world variables like varying firmware versions, internet connection stability, network/API limits, specific hardware configurations, and a number of other factors can impact the performance of SmartShift.
Consequently, you may experience occasional connectivity dropouts, missed commands, or periods where we need to temporarily pause automation to adjust how SmartShift works with the settings on your system.
What actually takes place during open beta?
Because Amber integrates directly with your inverter to stream data and send control commands, we need to ensure this behaves consistently and accurately across a wide range of setups and can scale well with the expected number of enrolments.
During this phase, our engineering team monitors the data streaming from any enrolled devices to identify and fix edge-case bugs that may not appear during internal testing. The open phase can be thought of as the 'stress test' for an integration against real-world conditions allowing us to confirm that our control commands result in the expected battery and solar behaviour, every time.
How do I share my feedback during beta?
Rest assured that if our compatibility with your brand of inverter is currently in open beta, our engineering team will be actively working to improve SmartShift's performance and reliability.
If you notice something odd that you'd like to tell us about, it's best that you report it via the Amber app:
- Open the Amber app, then navigate to the 'Devices' tab
- Tap 'PLAN' in the top right corner
- Tap 'Learn how decisions are made'
- Tap 'Notice something strange?'
- Select an 'Issue' and type in a summary under 'Tell us more'.
- Tap 'Submit'.
Does Amber run closed beta programs?
Yes - periodically we will invite customers to be part of our closed beta testing program.
During this phase of our integration development, we invite a small number of customers to enrol their device with SmartShift, so we can test the performance of an integration against real world hardware.
Whilst the integration is still in active development, customers in our closed beta program should expect connectivity dropouts, commands not executing correctly, or periods where automation is paused entirely.
If you understand the potential drawbacks associated with being a part of this program and would like to register your interest to join, you can sign-up to the waitlist here.
Acknowledgement for joining closed beta program
This can include, but is not limited to, failures in curtailment that result in exports during negative pricing, battery charging or discharging not operating correctly, unoptimised site performance, and other bugs that may lead to increased or excess costs for your site.
While dedicated engineers are assigned to monitor beta sites daily and will work continuously to improve performance and stability, standard support teams will not be able to assist with issues related to beta sites. All support will be handled directly by engineering, and tickets raised may take an extended period to resolve, as fixes and solutions may require investigation, development, and testing.
Please see the full terms & conditions for our closed beta program below:
Closed beta program - terms & conditions
Participation in the closed beta acknowledges that SmartShift is a pre-release product provided for testing and evaluation purposes only and may contain defects, errors, or incomplete features.
2. No Public Representation or Comparison
Participants agree that SmartShift does not represent the final commercial product and must not publicly compare its performance, reliability, or outcomes against other Amber or third-party products or services.
Participants agree not to publicly criticise, negatively discuss, or publish commentary about SmartShift during the closed beta period, including on social media, forums, or review platforms, as functionality and performance may materially change prior to general release.
4. Feedback and Usage Data
Participants agree to provide feedback, logs, and usage data upon request to assist with development, troubleshooting, and performance improvements. Amber may use this feedback without restriction to improve the product.
5. Operational Risk Acknowledgement
Participants acknowledge that participation may result in suboptimal site operation, including missed trading opportunities, increased energy costs, export during negative pricing, or battery inefficiencies.
6. Limited Support Model
Participants acknowledge that standard customer support is not available for closed beta sites. All issues will be handled by engineering teams only, and resolution timeframes may be extended or undefined.
7. Engineering Intervention Rights
Amber reserves the right to modify configurations, disable features, or temporarily remove a site from the beta at any time if issues pose financial, operational, or grid-related risk.
8. Participant Responsibilities
Participants remain responsible for monitoring their energy bills, system performance, and compliance with their retailer, distributor, and network requirements during the beta.
9. Termination of Participation
Amber may suspend or terminate participation in the closed beta at any time without notice. Participants may also withdraw at any time, with no obligation on Amber to provide continued access or support.
10. No Guarantees or Warranties
SmartShift is provided “as is” during the closed beta, without warranties of any kind, express or implied, including performance, availability, or financial outcomes.
11. Confidentiality of Beta Features
Participants agree to keep beta functionality, features, and performance details confidential unless explicitly approved by Amber.
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