How do I cancel my transfer to Amber?


If you've signed up to Amber but want to cancel your transfer / switch, you should let us know within 10 business days. Here's how you can do it: 

  • Reply to the e-mail 'Welcome to Amber'
  • Write an e-mail in to or 

Please include the following information in your e-mail:

  • Name
  • Date of birth
  • Address
  • Confirm your cancellation request

There is a 10 business day cooling-off period in case you decide Amber isn't for you. If you'd like to switch retailer after 10 business days, check out this article here - What if I want to leave Amber?

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