How do I cancel my transfer to Amber?

If you've signed up to Amber but want to cancel your transfer / switch, you should let us know within 10 business days. Here's how you can do it: 

• Reply to the e-mail 'Welcome to Amber'
• Write an e-mail in to info@amber.com.au

Please include the following information in your e-mail:

• Name
• Date of birth
• Address
• Confirm your cancellation request

There is a 10 business day cooling-off period in case you decide Amber isn't for you. If you'd like to switch retailer after 10 business days, check out this article here - What if I want to leave Amber?