Sometimes, installers find issues that make installation unsafe or non-compliant.

Common ones:

• Old or damaged wiring
• Asbestos
• Not enough space in the meter box

Here's an example of how this can play out:

Joan lives in New South Wales. When the technician arrives to install her smart meter, they discover asbestos in her fuse board. This means installation can't go ahead until the asbestos is remediated. Joan, as a homeowner, needs to engage a licensed Accredited Service Provider to carry out the remediation work. Once that's done, we'll reschedule the installation and get Joan's smart meter in.

It's not the news anyone wants, but we'll work with you to get it sorted.

Who fixes defects?

⚠️ This is important: defects must be fixed before a smart meter can be installed.

• Homeowners → you are responsible for organising and paying for repairs
• Renters → your landlord is responsible

What happens if defects aren't fixed?

We won't give up. If a defect comes up during the smart meter installation process, we'll keep working with you until it's sorted and the meter is installed.

Questions?

We're here to help.

📞 1800 531 907

✉️ info@amber.com.au

If you'd like a hard copy of this information posted to you, just give us a call and we'll send one out.