Who installs the meter?

Bluecurrent is Amber Electric's accredited metering partner and will carry out your smart meter installation.

They'll contact you directly to arrange a time.

How will I know it's happening?

We'll send you a heads-up (email or letter) at least 4 business days before your install.

Can I change the date?

Yep. Once you're booked in, you can contact Bluecurrent at info@amber.com.au to reschedule.

Do I need to be home?

Usually no—just make sure:

• The meter is easy to access
• Gates are unlocked
• Pets are secured

If the meter is inside or access is tricky, someone over 18 will need to be there.

What happens on the day?

1. Technician arrives between 8am–5pm
2. Power goes off for about an hour
3. Old meter out, smart meter in
4. Done.

What if there's no access?

If there's anything we should know (locked gates, dogs, hazards), call us at info@amber.com.au ahead of time.

Special situations: life support, renting, apartments, shared buildings and regional or remote areas

Life support at your property?

If someone relies on life support equipment, let us know ASAP at info@amber.com.au.

We'll plan the installation safely with you.

Renting? Here's what you need to know

You don't need your landlord's permission to install a smart meter but it's still a good idea to give them a heads-up.

If a defect is found during installation, your landlord—not you—is responsible for organising and paying for repairs. Similarly, if there's an access issue at your property, it's your landlord's job to resolve it. As long as you've made reasonable attempts to contact them about it, that obligation is on them, not you.

Apartments, townhouses, shared buildings

Meters are usually grouped, so installs often happen in batches.

That can mean:

• Coordinated installs
• Slightly longer outages

Shared fuse / shared connection

If your property shares a connection then the installation may involve multiple homes and the power could be off for up to 8 hours.

Your distributor will coordinate and notify you.

Regional or remote areas?

You're included. The rollout is happening across all of Australia.

Questions?

We're here to help.

📞 1800 531 907

✉️ info@amber.com.au

If you'd like a hard copy of this information posted to you, just give us a call and we'll send one out.