Is there an exit fee?

There are no fees for switching to another retailer if you decide to leave Amber, you'll also be able to keep your smart meter and use it with your new retailer at no cost from us.

However, if you're moving out of your property, your network may charge fees for metering services (e.g. connections, disconnections). We will pass these charges on to your bill without any markup. You can learn more by reading our FAQ: Charges for services such as connections, disconnections, and metering services and see amber.com.au/fees for full lists of charges.