Charges for services such as connections, disconnections, and metering services.

Your network and metering provider are responsible for delivering power to your property, maintaining local electricity infrastructure, and providing other services relating to your electricity setup.

Networks charge fees for services such as connecting or disconnecting your property. Metering providers charge fees for services relating to your meter, such as reading it or reconfiguring it to allow you to export solar to the grid.

We pass on these charges to your Amber bill without any retail markup. Here's a list of the most common charges we pass on:

• Re-energisation / reconnection - Connecting or reconnecting electricity at your property, where this is charged by your network
• De-energisation / disconnection - Disconnecting electricity at your property, where this is charged by your network
• Removing controlled load - Removing a separately metered controlled load circuit, such as an off-peak supply for hot water or heating
• Solar reconfiguration - Reconfiguring your electricity meter to allow you to export solar energy to the grid and receive a feed-in tariff
• Special meter read - A technician is sent to read your meter manually

When one of the services listed above is requested on your behalf, we will pass the associated charge onto your upcoming bill.

Some services carried out by your metering provider - such as remote re-energisation and de-energisation - are covered within your metering costs rather than charged to you separately, so they won't appear as a separate charge on your bill. Where these services are provided and charged by your network, they may still appear on your bill as described above.

These costs are subject to change, as networks and metering companies typically update their prices once or twice per year.

If you are unable to provide safe and direct access to your meter box & mains switch and the network technician is unable to perform the requested service, you may still be charged for the service.

We may also pass on other (less common) service charges from your network and metering providers. We pass these on with no retail markup. You can see full lists of these charges here: amber.com.au/fees

If you're in Victoria, your network may also be your metering company. You can see the full list of network charges (including metering services) here: amber.com.au/fees

If you need to request a service order which is not listed above, the fees associated may be subject to a custom quote. If that's the case, please feel free to get in contact with us at info@amber.com.au and our friendly team will be happy to help!