This page outlines current and past outages and issues with optimisation between SmartShift automation and our integrated device brands. These outages can cause temporary data loss in the Amber app, issues with commands or controls either not appearing or failing, and curtailment not working as expected. Our team will send a notification to the app to alert you of any fleet wide incidents.
If your commands, controls or curtailment are not functioning as expected when there are no live issues reported, ensure your system firmware is up to date and your wifi connection is stable.
Current issues
AlphaESS
No live outages
Fronius
No live outages
Neovolt
No live outages
Redback
No live outages
Sigenergy
No live outages
SolarEdge
No live outages
Sungrow
No live outages
Tesla
No live outages
Resolved issues
AlphaESS
Overview of Issue:
Impact:
First Identified:
Resolved:
Fronius
Overview of Issue: We have detected an issue with control of Fronius devices. Fronius is working on this issue to restore normal operation as soon as possible.
Impact: Control of Fronius inverters are not being sent successfully. Customers will still be able to see data in the app however, but automated and manual controls are not being actioned.
First Identified: 5pm AEST 24/06/25
Status: Resolved
Neovolt
Overview of Issue:
Impact:
First Identified:
Resolved:
Redback
Overview of Issue:
Impact:
First Identified:
Resolved:
Sigenergy
Overview of Issue: A communication issue has been detected limiting SmartShift's ability to control Sigenergy devices. Sigenergy are aware, and are assisting us in resolving the issue. In-app notification has been sent to customers with Sigenery devices, with follow up in-app notification notifying Sigenergy customers the issue has been resolved, and normal service resumed.
Impact: All Sigenergy devices
First Identified: 10.05am 19/06/2025
Resolved: Resolved 12.40pm 19/06/2025
SolarEdge
Overview of Issue:
Impact:
First Identified:
Resolved:
Sungrow
Overview of Issue: A Sungrow-side outage resulting in communication errors when SmartShift is attempting to communicate with Sungrow devices. Sungrow team are aware, and investigating resolution. In-app notification has been sent to customers with Sungrow devices - further updates will be communicated via in-app notification.
Impact: All Sungrow Sites
First Identified: 7.40am 23/06/2025
Resolved: 9.55am 23/06/2025
Overview of Issue: Communication issue identified, preventing Sungrow customers from discharging to the grid. Our engineers are actively working with Sungrow to implement a resolution. In-app notification has been sent to customers with Sungrow devices, with follow up in-app notification notifying Sungrow customers the issue has been resolved, and normal service resumed.
Impact: Limited Sungrow devices
First Identified: 2.00pm 12/06/2025
Resolved: 9.55pm 12/06/2025
Tesla
Overview of Issue: Communication issues have been identified impacting SmartShift's control of Tesla Powerwall devices. Tesla has been engaged, and are working with our engineers to resolve the issue. In-app notification has been sent to customers with Tesla Powerwall devices, with follow up in-app notification notifying Tesla Powerwall customers the issue has been resolved.
Impact: All Tesla Powerwall devices
First Identified: 12.05pm 18/06/2025
Resolved: 4.45pm 18/06/2025
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