Common issues during onboarding your Tesla EV to Amber

Below are some common issues customers encounter during onboarding of their Tesla EV to Amber EV automation. Please find the relevant sections linked for further steps on troubleshooting.

1. Give our software permission to communicate with Tesla regarding your account  
   I’m having trouble connecting my Tesla account

2. Authorise access for us to send charging commands to your Tesla vehicle
   I’m having trouble connecting my Tesla vehicle
   I have multiple Teslas

3. Let us know how you currently charge your EV

4. Meanwhile we’ll send some test commands to ensure the car is working
   I’m having trouble passing the test commands

5. Once the test commands are complete and successful you’re ready to go!

I can’t connect my Tesla account

When connecting your Tesla account to Amber for EVs, please follow these checks for troubleshooting:

1. Ensure you use the account of the person that owns the Tesla vehicle you wish to automate
2. Enter your username and password
   
   
3. Upon success you will see our confirmation screen. 
   
   
4. If you see an error screen, please try again to connect your account one hour later.

If you’re still unable to connect, please send us an email at ev-support@amber.com.au

I can’t authorise my Tesla vehicle

When authorising your Tesla vehicle to Amber for EVs:

• Complete onboarding up to the Connecting your Tesla screen

• Open the Tesla app and provide the Vehicle permissions outlined as per this example:

If you are unable to proceed to Begin Linking, please check the following:

• You are logged in and can see the Tesla vehicle in your Tesla app on the same mobile device
• You are using the account that owns the Tesla vehicle you wish to automate
• You have given permission to all of the options above available within the permissions screen on the Tesla app

If you've checked on the above points, please send us an email at ev-support@amber.com.au

Why do I need to give Amber permission in my Tesla account?

In order to automate your Tesla with Amber for EVs we need to be able to both send commands and receive information about what your vehicle is doing.

• Vehicle Information: This lets us understand whether your vehicle is at home and how much charge it currently contains
• Vehicle Charging Management: This allows us to send commands to start and stop charging your Tesla automatically

I own multiple Teslas - how do I complete onboarding?

We can currently only enrol one of your Tesla EVs to be automated. Our automated onboarding flow now allows you to select which of your EVs you would like to link. Please select the vehicle you'd like to link to Amber through the Amber app. You will see a screen like this below during onboarding:

I can’t complete the Tesla checks

When completing Tesla checks, first complete onboarding up to the Performing Checks screen (see below screenshot):

If you see an error like this...

... Please ensure that you have met the following requirements:

• Your Tesla is at home
• Your Tesla is able to connect to the internet when parked at your home
• Your Tesla is plugged into a charger
• Your Tesla is below it’s maximum charge threshold
  • This is the value set in your Tesla app

If you’ve checked the above points, but are still stuck with the Tesla checks, please send us an email at ev-support@amber.com.au

The app screen is taking me back to the start of onboarding

During EV onboarding the Amber app will show the below screen whenever you click back into the EV entrance through the app settings page. Although it may look like the onboarding has jumped back to the start, this is not the case. Please click on the "Awesome - let's begin!" button to resume onboarding where you last left off.