Why is Charge HQ closing?
Charge HQ solved a real problem for a lot of EV drivers, and so this is not a decision we took lightly. The bigger opportunity for EV owners has shifted to Vehicle- to- Grid (V2G) charging, whole-of-site optimisation across solar, batteries and EVs and expanding support across more EV makes, models and home charger brands. Rather than maintain a separate product, we're focusing resources on building the best EV experience for Amber customers.
Subscriptions
Will I be charged again for Charge HQ?
No further charges will be made. All payments are suspended from Monday 6 July 2026, so you won't be charged again.
When will Charge HQ close, and what happens until then?
Charge HQ will close on Monday 7 September 2026. You'll have free access until then, so there's no rush to figure out your next step.
Your data
What happens to my charging history and data?
You can download your charging history any time before 7 September. Once Charge HQ closes, all personal data, including payment details and equipment connection credentials, will be permanently deleted within 30 days. Anonymised, non-identifiable charging data may be retained.
Will my charger or EV stop working when Charge HQ closes?
No, your charger or EV will keep working as normal. You may need to restore it to its default charging behaviour, and your charger or EV manufacturer can help with this if needed.
Joining Amber as your retailer
Is there an offer for Charge HQ customers?
If you're a Charge HQ customer in ACT, NSW, SA, SE QLD and VIC and you'd like to try Amber, we’ll send an email with a unique one-time code. Use it when signing up to get six months of Amber subscription fees free, worth $150.
What EVs and chargers are supported by Amber
Amber's EV automation (Amber for EVs) supports Tesla EVs.
Ambers currently has an open beta testing program with MG, Audi and Xpeng EVs.
Amber also has an open beta testing program with MyEnergi Zappi chargers.
For more information on the testing programs you can email ev-support@amber.com.au
I'm outside those states, what are my options?
If Amber isn't available in your area yet, we can't extend the offer to you. Your free Charge HQ access runs until 7 September, giving you time and space to find the right alternative for your setup.
Need more help?
For more on Amber for EVs, visit here or contact info@amber.com.au. For questions about the Charge HQ closure itself, see the Charge HQ FAQ or email info@chargehq.net.
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