Understanding your solar curtailment status

This article lays out how you can check if you are enrolled for solar curtailment, and how to check the current status of your curtailment. 

Checking if you are enrolled for solar curtailment

If you have a battery enrolled with SmartShift

On your 'Devices' tab, click on 'SmartShift Settings'.

If you see a section for 'Automated Solar Curtailment', then you are enrolled in curtailment. You will be able to see whether you are on Load Following or On/Off Curtailment, and learn more about them.

If you do not see this section, then you are not enrolled for solar curtailment. To check if you are eligible for curtailment, and for steps on how to enrol, head to this FAQ. 

If you do not have a battery enrolled with SmartShift or are a solar-only customer

If you are a solar-only customer, you can check if you are enrolled for solar curtailmet by clicking on the 'Devices' tab.

If you see a screen similar to the below, then you are enrolled for curtailment.

If you do not see this screen, then you are not enrolled for curtailment. To check if you are eligible for curtailment, and for steps on how to enrol, head to this FAQ. 

What the current status of your curtailment is

Your curtailment status is shown at the top of the ‘Live’ and ‘Plan’ screen. You'll also see your status on the Live Prices screen.

What the current status of your curtailment is

You'll see one of these depending on what your system is up to:

• Active: Curtailment is running and your inverter has responded as expected. Everything's working the way it should.
• Waiting for inverter: SmartShift has sent the instruction and is waiting for your inverter to respond. This is normal and usually sorts itself out within a few minutes.
• Paused: Curtailment has been put on hold by something higher priority, like your EV charging. It'll pick back up once that's done.
• Issue: SmartShift sent the instruction but your inverter hasn't responded as expected within the time we'd expect. If there's a quick fix you can try yourself, we'll point you to it.
• Not active: Curtailment is switched on, but there's nothing to do right now, for example overnight, when it's cloudy, or when your system isn't generating.
• Disabled: Curtailment is turned off in your settings, or you're not enrolled in it.

Tap into the status to see more information as shown below. 

Troubleshooting curtailment issues

There are a few common reasons why curtailment may not be working as expected. These are outlined in more detail in this FAQ which is worth reading if you are experiencing issues with your curtailment.

For more information, check out our video explainer below