Billing platform upgrades - May 2025

Amber is currently undertaking a major platform upgrade.

Due to the complicated nature of these upgrades, there are a few actions that we are unable to perform for the week commencing Monday 12th May 2025. 

We plan on being up and running by Friday the 16th of May, at this time all of the functions will be available again. In the meantime we appreciate your patience and if you have a questions we encourage you to look through our FAQs for an answer, but for now, here is a list of functions that are going to be out of order for until the 16th.
Your device automation will not be interrupted during this period. 

Signing up 

Due to the nature of the work being done we have had to pause our sign up flow, if you have signed up in the past few days, your registration will go through once our platform upgrades are complete . 

If you’re changing retailer, you’ll remaining with your existing provider for the meantime.

There’s nothing you need to do, you’ll receive a welcome email from us once the transfer process has resumed.

If you’re moving in to a new property and need power connected urgently, we encourage you to contact another retailer who will be happy to organise power connection for you while we are unable to do so. 

App funcitons 

Many of our app functions will not be available during this upgrade period, these include:

• Changing your payment details
• Payment plans 
• Changing your account details 
• Moving in/ moving out of a property
• Closing your account 
• Viewing your usage data

You will still be able to see live prices, and once we’re back up and running you will have access to all the usual features and settings in-app.

Billing 

Our team is working hard to get our billing platform up and running so we can get your next bill to you as soon as possible. We apologise for any inconvenience caused by a delayed bill, giving customers their bill on our new platform is the team’s number 1 priority.

If you have any concerns about paying your bill once it has been issued, please don’t hesitate to reach out to our team to discuss flexible payment arrangements. We also have additional support available, including financial hardship.

Service orders 

We will have a week or more delay on any meter upgrades or installations due to the platform work, we will aim to have any meter work raised within a week of the completion of the upgrades. 

Please note that once our platform upgrades are completed, your app function, billing and meter works will return to normal.We appreciate your support and patience while we work through these changes and apologise for any inconvenience caused.