My power is out, what should I do?

For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy – that is, the poles and wires, and connections to your home. You can find their phone number on our Contact page.

If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.

For any of the following emergencies, please follow the instructions on our Contact Us page under the Emergency section:

1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water