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Pricing, Billing & Payments

The nuts and bolts stuff - What are wholesale prices, your billing cycles and payment options explained.

Price Spikes

  • What should I do during a price spike?
  • What are price spikes?
  • Why do price spikes happen and how long do they last?
  • How will you warn me about price spikes?
  • How should I use my solar during a price spike?
  • How should I use my household battery during a price spike?
See all 15 articles

Wholesale prices

  • Is my household a good fit for wholesale pricing?
  • Five minute settlement explained
  • Understanding 30 minute settlements and AEMO prices
  • What is a negative wholesale price?
  • What is a price spike?

Pricing

  • What is the wholesale price made up of?
  • Does Amber offer any rebates or concessions?
  • How do demand tariffs work with Amber?
  • How does Amber translate the default market offers to the prices listed in our factsheets?
  • Tariffs Explained
  • What is Amber's subscription fee?
See all 14 articles

Billing

  • Why is my bill higher than usual?
  • Why is my bill total different to the costs I see on my app?
  • What do the charges mean on my bill?
  • When and how will I be charged?
  • How do you charge me before I have a smart meter installed?

Payments

  • What payment options do you offer?
  • Are there any penalties for late payments?

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Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
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© Amber Electric Pty Ltd ABN 98 623 603 805
The retailer and provider of energy to customers of the Amber energy product is Energy Locals Pty Ltd ACN 606 408 879, a licensed electricity retailer (trading under business name Amber Electric Retail Services)