Are smart meter installations always successful?

Most of the time, yes. But for 5% - 10% of customers there may be some additional works required to create a safe environment for the meter install to take place.

You won’t be obligated to proceed with, or pay for, any additional works if they’re required. Instead, we’ll explain any additional works that are required, and their cost. If you give our metering partner the go-ahead to move ahead with these works, we’ll pass the cost of them through to you at cost, with no markup (because our low monthly fee is our only margin, we can't cover the cost of these additional works).

You’ll always have the option not to proceed and to remain on a basic meter or interval meter if you choose, and will continue to receive prices that represent an average of Amber’s typical wholesale rates (you can read a bit more about this here).

Here are some common factors that can make your smart meter install more complex, and increase the likelihood that additional works will be required. If you think any of these factors may apply in your case, please give us a heads up when we schedule your smart meter install.
  • No switch to isolate the meter. This is most commonly needed for older blocks of units, apartments, or townhouses, where multiple electricity meters sometimes share the same power supply. An optional isolation procedure (at additional cost) may be required for the electrician to safely install the new meter without cutting power to other homes.
  • Not enough space to fit the smart meter in the meter box (they're a bit bigger than basic and interval meters).
  • Exposed or unsafe wiring.
  • Asbestos in or around the meter box.

Our metering partner will send a meter installer to your property to attempt to install a smart meter. If the attempt fails (usually for one of the above reasons), we'll let you know as soon as we can.

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