We've implemented a SmartShift waitlist for Tesla Powerwalls

Follow

We’ve currently paused onboarding of new Tesla Powerwall customers to Amber for Batteries.

We recommend joining our SmartShift Tesla Waitlist so we can let you know as soon as we begin enrolling Tesla batteries again.

Unless you're in the Ausgrid network, in which case we recommend signing up to Amber today.  

If you're unsure if you're in the Ausgrid network or not,  check here.

If you are a Tesla Powerwall owner who does not live in the Ausgrid network:

  • Instead of signing up for Amber today, we invite you to join the waitlist.
  • We will reach out to you to invite you to complete your sign up when we are ready to onboard you and offer the full SmartShift experience. 
  • Once we can begin onboarding new Teslas, those on the waitlist will be onboarded on a first-come-first-served basis.

If you are a Tesla Powerwall owner who does live in the Ausgrid network:

  • We invite you to join Amber today.
  • This is because the lucrative Ausgrid two-way tariff and the 100% pass through of its benefits that Amber offers allows battery owners to still earn a good return from exporting to the grid even without optimisation through SmartShift. 
  • We will onboard your battery onto the SmartShift battery optimisation program as soon as we re-start enrolments. 

For more background on why we've implemented this waitlist, read on.

What’s happening

Due to rapid uptake in Amber for Batteries, we are experiencing scaling issues that are affecting customer’s ability to take control of their Tesla batteries via the Amber app. Manual controls are one of the added features of Amber for Batteries, letting you charge, discharge, consume or preserve your battery’s energy at the tap of a button.

Why is this happening

This control challenge is arising now due to the rate at which the overall fleet of SmartShift-controlled Teslas has grown. 

With this rapid growth customer base, the amount of requests/commands issued to our partner’s APIs within a given time frame has grown too. Meanwhile, the amount of calls that can be made to the APIs by SmartShift has remained constant (often to protect against cyberattacks or resource abuse). 

What we’re doing to address the problem

Working to reduce, and hopefully eliminate, the impact of these control issues on customers' SmartShift experience is our tech team’s number one priority at present. While a complete solution will take some time, the team will be iteratively rolling out updates to improve service in the short term. 

In the meantime, we have taken the step to pause further onboarding of Tesla batteries onto SmartShift until we can resolve the problem.

Was this article helpful?
10 out of 11 found this helpful

Comments

0 comments

Article is closed for comments.